Frequently asked questions

  1. 1

    Why was the Travel Vouchers Tasmania eligibility period extended?

    The Travel Vouchers Tasmania eligibility period has been extended to 31 October 2021, including school holidays (25 October – 10 October).

    While continuing to support our tourism industry, extending the eligibility period will also provide extra flexibility for voucher holders to get out and explore our state.

    It also responds to feedback from industry and the community that many accommodation providers and activities have been filling up, particularly on weekends, until 24 September due to Tasmanian’s enthusiasm to support local operators.

  2. 2

    Have the eligible activities changed?

    Due to border restrictions impacting on the usual increase of activity during the school holiday period, we have updated the list of ineligible experiences.

    You cannot redeem the cost of these activities:

    • Parks and Wildlife park passes and entry fees.
    • Parks and Wildlife campground fees.
    • Purchase of retail goods including cellar door items, souvenirs and gifts.
    • Donations.
    • Care services (for example, school holiday programs and the activities included within them).
    • Fees for tuition, education and regular sport or recreational participation, for example, weekly children’s sports games, surf lessons, pool entry fees, gymnastics.
    • Private and public transport that is for the sole purpose of transportation to residential areas (for example, Bruny Island Ferry).
    • Fuel.

    You cannot redeem the cost of these activities, unless they are part of a recognised unique Tasmanian tourism offering:

    • Art classes and workshops.
    • Events and/or performances.
    • Alcohol and other beverages.
    • Food.
    • Equipment-hire.
    • Spas/beauty therapy.

    Your travel voucher can be used for accommodation and any one-off tourism activity experiences, including:

    • Accommodation: Including Airbnbs, apartments, backpacker and hostels, bed and breakfasts, motorhome hire, cabins or caravans in holiday parks, caravan and camping site fees, cottages, farm stays, holiday houses, motels, hotels, resorts, retreats and lodges.
    • Tours: Tour operators that offer regularly organised tours with a leisure-tourism focus, organised by experienced guides. These may include a personal host and/or commentary. For example, a boat cruise, guided walk, bus tour, air tour, agri-tourism, food and wine tour, outdoor and adventure tour, cooking class.
    • Attractions: Places/areas of interest that offer a distinct visitor experience to the leisure tourist and that have a fee for entry.  For example, an air walk, zoo, golf tourism at Barnbougle The Dunes, Barnbougle Lost Farm, Cape Wickham Links and Ocean Dunes, Mole Creek and Hastings Caves and Thermal Springs Pool, museums, Port Arthur.

    In addition to this, all activities with operators that are Tourism Industry Council of Tasmania (TICT) accredited are considered eligible.

    Please note these are not exhaustive lists. If you are unsure if your activity is eligible, please call us on 1800 344 077.

  3. 3

    The activities I wanted to do weren’t eligible and now they are. Can I redeem the cost of them now?

    Yes, you can redeem the cost of eligible activities that were previously ineligible, so long as the existing proof of purchase and invoice rules are met. You can redeem up to $100 on valid experiences.

  4. 4

    I cancelled my voucher but now want to reactivate it because of the new eligibility. Can I do this?

    Absolutely! If you’d like to reactivate your voucher please call us.

    Please call us on 1800 344 077 or email travelvouchers@stategrowth.tas.gov.au

  5. 5

    How do I use my voucher?

    If you were randomly allocated a voucher, you can redeem up to $200 of your voucher towards your stay at eligible accommodation and up to $100 towards the value of your eligible experience between 2 August and 31 October 2021, including school holidays.

    You can do this once you have completed and paid for your stay between 2 August and 31 October 2021 and have a valid tax invoice or proof of purchase.

    Don’t forget to ask for a receipt or tax invoice from the eligible accommodation or experience business (for example, the hotel or tour operator) – you will need this to redeem your voucher along with ID (e.g. your driver’s licence), the name of the business and the dates you completed your travel activity.

  6. 6

    What needs to be on my 'proof of purchase'?

    Proof of purchase can include a tax invoice, invoice or receipt and can be printed or handwritten so long as it includes the following information.

    1. ABN*
    2. Recipient name.
    3. Business Name providing the activity e.g. Name of accommodation venue.
    4. Amount paid.
    5. A description of what was purchased (itemised if more than one item).
    6. A receipt; invoice or reference number.
    7. Words that confirm status of payment, e.g. 'paid in full'.
    8. Date of transaction.
    9. Date of stay or activity, e.g. check in and check out date of accommodation.

      *some accommodation types may not provide ABN information.
  7. 7

    Where can I use my voucher?

    • Accommodation

      You can redeem up to $200 of your voucher towards your stay at eligible accommodation.

      You can redeem your voucher after you have completed and paid for accommodation any day of the week (Monday to Sunday) at establishments allowing short-term stay between Monday, 2 August and Sunday, 31 October 2021:

      1. Property styles can include Airbnbs, apartments, backpacker and hostels, bed and breakfasts, motorhome hire, cabins or caravans in holiday parks, caravan and camping site fees, cottages, farm stays, holiday houses, motels, hotels, resorts, retreats and lodges.
    • Experiences

      You can redeem up to $100 of your voucher towards an eligible experience. You can redeem this portion of your voucher after you have completed and paid for an experience undertaken any day of the week in the between Monday, 2 August and Sunday 31 October 2021.

      The business providing the eligible travel activity will need to provide you with a valid receipt or other type of proof of purchase so you can redeem your voucher.

    We encourage you to get out and about as much as possible when as part of your holiday at home.

    We have updated the list of ineligible activities due to the ongoing border restrictions and the School Holiday period. The update also supports more Tasmanian tourism experiences and TICT accredited operators.

    All activities with operators that are Tourism Industry Council of Tasmania (TICT) accredited are considered eligible.

    • You cannot redeem the cost of these activities:
      • Parks and Wildlife park passes and entry fees.
      • Parks and Wildlife campground fees.
      • Purchase of retail goods including cellar door items, souvenirs and gifts.
      • Donations.
      • Care services (for example, school holiday programs and the activities included within them).
      • Fees for tuition, education and regular sport or recreational participation, for example, weekly children’s sports games, surf lessons, pool entry fees, gymnastics.
      • Private and public transport that is for the sole purpose of transportation to residential areas (for example, Bruny Island Ferry).
      • Fuel.
    • You cannot redeem the cost of these activities, unless they are part of a recognised unique Tasmanian tourism offering:
      • Art classes and workshops.
      • Events and/or performances.
      • Alcohol and other beverages.
      • Food.
      • Equipment-hire.
      • Spas/beauty therapy.

    Please note this is not an exhaustive list. If you are unsure if your activity is eligible, please call us on 1800 344 077.

  8. 8

    Was there a limit of ballot registrations?

    People could register for the ballot once only. Vouchers are strictly limited to one per person and are subject to eligibility.

  9. 9

    Can I use the voucher for existing bookings?

    Yes, if you receive a voucher you can redeem it for eligible existing accommodation and experience bookings, once you have paid for and completed it between 2 August and 31 October, including school holidays. You can redeem up to $200 of your voucher towards your stay at eligible accommodation and up to $100 towards the value of your eligible experience.

  10. 10

    Is there a minimum spend to redeem my voucher?

    No there is no minimum spend. You can spend the voucher over different accommodation (up to $200 of your voucher) and experiences (up to $100 of your voucher).

  11. 11

    Can I give my voucher to someone if I don’t use it? Is it transferable?

    No. If you have registered for the voucher, you will need to redeem it. However, you can share your stay or experience with others.

  12. 12

    What are the terms and conditions of the voucher?

    The full terms and conditions are available here.

  13. 13

    What if a business won’t accept my voucher?

    Businesses don’t need to accept the vouchers.

    You can redeem once you have completed and paid for your eligible accommodation or experience undertaken between Monday, 2 August and Friday, 31 October 2021, including school holidays.

  14. 14

    What happens if I don’t use my voucher? Do I get a refund?

    No. You can only redeem the voucher when you have completed and paid for your eligible accommodation or activity undertaken during between Monday, 2 August and Sunday, 31 October 2021, including school holidays.

  15. 15

    What can’t I redeem my voucher on?

    We encourage you to get out and about as much as possible as part of your holiday at home.

    We have updated the list of ineligible activities due to the ongoing border restrictions and the School Holiday period. The update also supports more Tasmanian tourism experiences and TICT accredited operators.

    All activities with operators that are Tourism Industry Council of Tasmania (TICT) accredited are considered eligible.

    You cannot redeem the cost of these activities:

    • Parks and Wildlife park passes and entry fees.
    • Parks and Wildlife campground fees.
    • Purchase of retail goods including cellar door items, souvenirs and gifts.
    • Donations.
    • Care services (for example, school holiday programs and the activities included within them).
    • Fees for tuition, education and regular sport or recreational participation, for example, weekly children’s sports games, surf lessons, pool entry fees, gymnastics.
    • Private and public transport that is for the sole purpose of transportation to residential areas (for example, Bruny Island Ferry).
    • Fuel.

    You cannot redeem the cost of these activities, unless they are part of a recognised unique Tasmanian tourism offering:

    • Art classes and workshops.
    • Events and/or performances.
    • Alcohol and other beverages.
    • Food.
    • Equipment-hire.
    • Spas/beauty therapy.

    Please note this is not an exhaustive list. If you are unsure if your activity is eligible, please call us on 1800 344 077.

  16. 16

    I had to cancel my booking and have been charged cancellation fees, can I use my voucher?

    No. Your voucher cannot be used to pay any cancellation or fees incurred for cancelling or changing any booking.

  17. 17

    I’ve lost my receipt, can I still redeem my voucher?

    To redeem your voucher, you will need to provide a receipt or other proof or purchase for eligible travel activities. If you lose your receipt, consider giving the business a call to see if they can send you a new one.

  18. 18

    The accommodation or experience I want to use my voucher for costs less than $300, can I still redeem my voucher?

    Yes you can, but we want you to make the most of your voucher by using the full value of it. This will also support our tourism industry as much as possible!

    If you want to do an experience or stay in accommodation that costs less than the value of your voucher, consider taking a friend who doesn’t have a voucher.

  19. 19

    What should I do if I’ve lost my email confirming my voucher registration?

    You can contact us via email travelvouchers@stategrowth.tas.gov.au or call 1800 344 077 regarding redemption enquiries.

    Make sure you have your ID handy if you need to retrieve your voucher registration.

  20. 20

    Can I use more than one voucher on the one night?

    Yes you can pool your vouchers with friends and family, but you can only each claim to the maximum of your single voucher.

    Further to this, the total amount claimed between all voucher holders cannot exceed the total of your invoice.

    For example, if you stay somewhere with a friend that costs a total $200 and you want to pool your vouchers, we suggest you both claim a $100 portion of each of your vouchers. You cannot both claim $200 each.

  21. 21

    I am ready to redeem my voucher, what do I do now?

    Check your voucher registration confirmation email, which will provide information on how to redeem your voucher.

  22. 22

    When can I expect my payment after redeeming my voucher?

    We are aiming to finalise processing and deposit the money into your nominated bank account within 14 days of receiving your submission to redeem your voucher.

  23. 23

    Can I receive my payment as a cheque?

    No. We can only deposit your payment into your nominated bank account.

  24. 24

    My redemption payment has not arrived in the nominated time?

    Contact us via email at travelvouchers@stategrowth.tas.gov.au or call our hotline on 1800 344 077 and quote your Travel Voucher Number.